Legal
Privacy
What we collect
Your name, email address, phone number and the answers and documents you submit with an application. We also keep a record of your policies, payments, support conversations and notifications.
Why we collect it
To create your account and NURA ID, assess applications, produce quotes, issue policies, support you and meet record-keeping obligations.
Who can see it
You can see your own records. Authorised NURA staff can access records only where their role requires it, and that access is logged. Customers can never see one another's records.
Documents and storage
Documents you upload are stored privately. They are never publicly accessible and are served through short-lived, signed links to people authorised to view them.
Retention
We keep insurance records for as long as required to administer cover and satisfy regulatory requirements, then remove them.
Your choices
You can update your profile at any time from your account. To request a copy of your data or its deletion, email nuraafrica.cs@gmail.com or reach us through the contact page.